PRESS RELEASE: Creator’s Update Windows 10 Computer’s Not Shutting Down.
Date: 25 Jan 2018 11:28am Christchurch, New Zealand
After the update from Windows 10, some computer users may find their computer will no longer shut down or hibernate. The Windows 10 Creator Update is the cause for several users. The shutdown commands work using a command line (shutdown -s -t 00)
Three areas to investigate.
First, there is the Intel Management Engine Interface in Device Manager. Turn off the power management settings.
Second, disable wake on Magic Packets, which is a useful feature for administrators but on many computers but can cause this issue.
Third, resetting the BIOS on the laptop, desktop or computer to default settings may fix the issue.
Computer users that continue to have issues should consult a computer technician.