0800 FIX NOW

(0800 349 669)

160b Selwyn St
Christchurch

Thunderbird Email

Thunderbird Email

When I came to work at Computer Help NZ there was so much to learn! There was SSDs, logic boards, RAM, Apples (which I knew next to nothing about being a “PC” girl), Bananas (no, just kidding) and in amongst the new terms was “Thunderbird”.

When I heard this my first thought was “Thunderbirds are Go!” with Lady Penelope from the Thunderbird cartoon puppet TV series that dated back to when I was a lot younger than I am now.  I was quickly told, to my amusement, that it was actually an email programme.

thunderbird computer christchurch

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Three Tricks Scammers Use

Scammers & Computers

Due to some very convincing scammers, costing some nice, trusting people money (stolen from their accounts and computer clean-up costs), we would like to make you aware of some things you can look out for, and also show you some ways you can protect yourselves from these unscrupulous people.

Below are three key tactics that scammers use. If you know them, you’ll be better equipped to avoid getting tricked out of your hard-earned money.

scammed help fix laptop

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Windows Updates

 

Windows 10 is, by and large, a fairly reliable operating system for your Microsoft laptop or desktop computer. Microsoft has gone in hard to keep its operating systems as unified as possible with free upgrades from older Windows installs. Unfortunately, a consequence of Microsoft’s fast releases of updates means that some of them cause problems.

"There are some improvements. At the start of last year, Microsoft said that drivers pending approval will no longer be released at the same time with Windows 10 updates, but so far this year, it seems that updates are just as prone to causing problems as they were before." - https://www.maketecheasier.com/latest-windows-10-update-problems/

updates computer repair

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Any Ol' Computer Repair Company Will Do, Right?

Any Ol' Computer Repair Company Will Do, Right?

Not in my experience.
Now, obviously I am biased. But why am I biased? Because over the past 20+ years of computer repair experience I have seen so many terrible repairs and poor service from so many companies. Many years ago, even we were guilty of some.
But I am absolutely driven to provide a high quality service that puts all the "cowboys" to shame. We should live in a world we're the only computer repair companies left are ones that provide an excellent service.

computer repair quality
They should be done promptly - usually this should be within 24 hours, although because of the nature of this industry parts often have to be sourced from overseas which can add several weeks to the time. We stock as many parts as possible to minimize this.
Prices should be clear and not have hidden costs. Sure someone appears cheaper, but then what's the final amount?
Technicians should communicate clearly to customers and explain things as simply as possible.
Repairs should be provided for desktops, laptops, tablets and other computing devices.
All technicians and staff should work to similar standards and customers should experience all these things whoever they deal with in the business.
These are the standards I think should be in place. It takes a lot of work to get the systems, processes and culture to get these in place. These are the standards Computer Help NZ holds to.
We've been around since 1997, we've learned a thing or two. If you have liked our repairs, we'd love it if you stuck with us.


Matthew Gilling
General Manager
Computer Help NZ

Flash is Gone from Computers

Flash is Gone from Computers

It was 1999 and even though we weren't partying like it was that year I did see something amazing for the first time. A website designer I knew showed me his newest site, it loaded in a mere 20 seconds, and it had amazing "videos" with beautiful graphics moving around, looking very pretty...and it hadn't taken 5 minutes to download. It was using a thing call Flash. Today we farewell flash as it has been replaced.
Computer browsers used flash more than any other media player, so whether you were on your desktop or laptop or tablet flash was making the pictures move. When you went on YouTube, it was flash. When you went on a fancy looking website with animations, it was flash. All those fun games you like to play (my favourite was Bloons Monkey Towers) were all based on a foundation of flash.

flash computer virus

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Facebook Apps Aren't All Cute

Facebook Apps Aren't All Cute

Have you ever been on your computer and taken one of those ridiculous (and kinda fun) quizzes on Facebook that tell you which Harry Potter character you are or which superhero you look like?

facebook computer issue

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Christmas Computer Pictures

Here is a collection of some fun and silly computer images with a Christmas theme. I particularly like the old vintage pictures as they are just so cute - we used to think those computers were so awesome.

I hope you enjoy them. If you need any computer repairs please call us and we an help you out promptly.

christmas computer vintage

Want a computer for Christmas in 1985? Enjoy this blazingly fast PC!

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Big Sur? No Ma’am!

Big Sur? No Ma’am!

Last week, Apple launched their latest operating system, MacOS 11, named “Big Sur”. Unfortunately, it has been plagued by a host of problems, as Apple enthusiasts have found out first-hand.

big sur macbook

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