MacBook or iMac
playing up?
Apple specialists, without the Apple Store queue. We fix MacBook, MacBook Air, MacBook Pro and iMac at our Selwyn St workshop – usually within 24 hours – and explain it all in plain English.
The MacBook and iMac repairs we see most – and what to try before you bring it in.
Black screen, no response, or it starts then dies? It could be the battery, the charging port, the logic board or a software fault. We find the real cause before we quote.
Try this first: Charge it for 10 minutes, then hold the power button for 10 seconds to force a restart.
Call 03 666 4357 →Cracked, flickering, lines across it, or just dark? We carry parts for many MacBook and MacBook Pro models, and can often replace a screen when Apple would rather sell you a new laptop.
Tip: Find your exact model under Apple menu > About This Mac – it helps us check parts quickly.
Book a repair →Battery draining fast, a "Service Recommended" warning, or it only charges sometimes? We replace MacBook batteries and fix charging ports – and test the charger too, so you only pay for what's actually at fault.
Try this first: Try a different power point and check the charger cable for damage.
Call 03 666 4357 →Spinning rainbow wheel, slow to start, apps freezing? An older iMac or MacBook with a mechanical hard drive gets a new lease of life with a solid-state drive (SSD) and more memory, and our 22-point Mac health check clears out the rest.
Try this first: Do a full restart (Apple menu > Restart) and let any macOS updates finish.
Mac upgrades →A folder with a flashing question mark means your Mac can't find its startup disk. It's often the drive, sometimes the cable or the software. We'll diagnose it and, if the drive has failed, we have specialised tools to recover your files.
Do this first: Stop restarting it over and over – if the drive is failing, that can make recovery harder.
Mac data recovery →Coffee, wine or water on the keyboard? Liquid and logic boards don't mix. We open it up, clean and dry it properly and check for damage. If it's not worth repairing, we can write a report for your insurer.
Do this now: Turn it off, unplug it, and don't turn it back on to check it. Bring it in as soon as you can.
Insurance reports →We've fixed thousands of Macs. Whatever model you've got, we know what goes wrong with it.
Not starting, black screen, going slow, or just not right? MacBooks use proprietary parts that need special tools to test and replace – we've imported the tools and have years of experience with them.
Because we're not an authorised Apple agent, we're free to use genuine or non-genuine parts, so we can often fix your Mac faster, better or cheaper.
iMacs are awesome computers... when they're working! Power supplies blow, they stop booting, lose the internet or pick up malware – and we've fixed thousands of them.
An iMac up to 6 or 7 years old can get a new lease of life with more memory (RAM), an SSD, or our 22-point Mac health check.
Super thin and light, but that brings its own problems. Many have logic board failures after a few years, and they can run hot and need the dust cleaned out from under the back cover.
Their drives are proprietary, which makes data recovery tricky – luckily we have specialised tools for that.
We've built our processes around getting Macs fixed fast. Most Mac repairs are done within 24 hours.
We stock plenty of major Mac parts. If yours needs something special, we'll import it – but that's fairly uncommon.
We regularly find ways to save Mac owners money. One repair came in at a fifth of another quote.
Genuine or non-genuine parts – we'll explain the options so you can choose on cost and speed.
We explain what's wrong in words that make sense, and give you a clear quote before any work starts.
All our repairs are guaranteed for 3 months. See our 120% money back guarantee.
Older iMacs and MacBooks with a mechanical hard drive are the ones that slow to a crawl. Swapping it for a solid-state drive (SSD), adding memory (RAM) where your model allows, and a thorough clean-up with our 22-point Mac health check can make a 6 or 7 year old Mac feel new again. Some newer MacBooks have parts soldered to the board, so we'll check your model first.
If your Mac's drive has failed, don't panic. We have specialised tools for recovering files, including from the proprietary drives in MacBook Airs, and once your files are safe we'll help you set up a backup so it doesn't happen again.
Software problem rather than hardware? Many Mac issues can be fixed with remote support, anywhere in New Zealand.
“The team at Computer Help is excellent to deal with in all respects. I would recommend them to anyone.”
“I have been so suspicious of repairers. Just bit the bullet and I have nothing but good to report.”
“Used these guys 3 times, and a quick efficient solution each time.”
No. We repair MacBooks and iMacs here at our workshop at 160b Selwyn St, Christchurch.
We typically complete MacBook and iMac repairs within 24 hours. If a special part has to be imported, we'll tell you and keep you updated.
Every Mac and fault is different, so we assess it first and give you a precise quote for cost and time before any work starts. Drop it off and we'll assess it within three hours.
We can use genuine or non-genuine parts. Because we're not an authorised Apple agent, we're free to choose, and we'll explain the options so you can decide.
Often, yes. An iMac or MacBook up to 6 or 7 years old can usually be sped up with a solid-state drive (SSD) or more memory (RAM). Some newer MacBooks have parts soldered to the board, so we'll check your model first.
Often, yes – it depends on the model and what has failed. We have specialised tools for Mac data recovery, including the proprietary drives in MacBook Airs.
Often, yes. Many software problems can be fixed remotely on a Mac, anywhere in New Zealand, as long as your internet is working. See remote support.
Yes – all our computer repairs are guaranteed for 3 months.
We're at 160b Selwyn St, Christchurch, open Monday to Friday, 8.30am to 5.30pm. Call 03 666 4357 to book a Mac repair.
Mon–Fri 8.30am–5.30pm · 160b Selwyn St, Christchurch · Same-day service where we can
