0800 FIX NOW

(0800 349 669)

160b Selwyn St
Christchurch

FREE Backup Check - no obligation.

Backup computer chch

 

Call NOW to book a FREE check of your backup

There are many things that can cause you to lose all the data from your computer – your photos, emails, documents, accounts, invoices, family tree, music, movies and videos – and it’s not a question of IF, but of WHEN. We nickname the things that can go wrong a "disaster" because if you don't have a backup it will be heartbreaking.

The FIVE Disasters We See Regularly

ONE: Drive failure. We tend to think that things should keep working, but in reality, stuff breaks. Of all the components of your computer, drives are one of the biggest culprits. If they do fail, data recovery is sometimes possible, but only sometimes.

TWO: Power surges happen from time to time and your power supply has some ability to handle this, but occasionally a surge can send an electrical charge that is too much for the computer to happen. This can fry parts of your computer – including the drive that stores all your information – photos, email, documents etc.

THREE: Short circuits can occur when two parts that carry an electrical current that shouldn’t touch, do touch. This is commonly in the USB ports and the power socket. If you’ve ever looked inside the USB ports of your computer, you can see just how easily this could happen. As with power surges, this can fry components of your computer and result in data loss.

FOUR: Cryptolocker viruses are the worst thing to happen to the computer world, in my opinion. If they infect your system, the result is immediate and disastrous. All your files are locked, and you cannot get access to them, open them, save them or print them. They only way to recover is to either pay the ransom to the evil hacker who wrote the virus and hope that they are an honourable criminal and will keep their word – doesn’t sound likely does it? ☹  OR you can recover your files from your isolated backup.

FIVE: Fire, theft, earthquake. Less common, but heartbreaking still. If your house or business premises is wiped out, you will need to recover your files from a different location. For this, hopefully you either have an external drive in another location you can access, or you have a cloud backup.

 

Call and arrange a time to drop in your computer and backup device for a FREE check. We'll inspect your computer backup and check if it's working correctly. This usually takes about 30 minutes, so drop it off and grab yourself a cup of coffee. After the inspection is complete, we'll let you know what we found. If your backup isn't working well, we'll give you expert advice on what we think the best solution would be. At that point, we'll leave it up to you to decide what you want to do. No obligation. Genuinely.

 

Here are the three backup options we suggest for you. Which suits you best?

 

Backup-check-christchurch

CLOUD ONLY

Probably the least safe backup method, but better than nothing. Use iDrive to upload a copy of your documents and photos to the "cloud" - which is basically another computer somewhere else in the world specifically focused on this task. Then in a disaster, use your encryption key (special backup password) to download the files. If you use a fair bit of the space allowed for in the basic deal, then you can expect this download to take several hours at least.

Pros – easy to set up, no drive swapping required.
Cons – uses internet, in the event of disaster recovery is slow (waiting for all the files to download)

 

BASIC BACKUP

If you have files on your computer that you really wouldn’t like to lose (e.g. photos, emails, documents, letters, family history, shortcuts, favourites, passwords) then a backup is critical for you.

This basic backup will cover many scenarios where you might require it.

Even if you don’t have any particular data you would be worried about losing, having a backup means that if you have a problem with your computer it’s a simpler to “roll back” to your last backup and get everything going just how you like it. Especially if it’s up-to-date.

Pros – cheap to set up and no ongoing costs
Cons – drives need swapping regularly. Only covers approx. 80% of “disaster” scenarios.

 

HOME BACKUP

If you don’t want to take any chances, then it’s best to completely cover your bases with a full backup. This means you follow the golden rule of backups… 3-2-1. Three copies, in two different locations, and one offsite.

By providing you a second external hard drive, we ensure that you have 3 full copies of your system – the computer system itself and the two backups.

The cloud backup to a trusted online backup system that has been around for 15 years, ensures that you have your data in two different locations and one of them is offsite.

This means if you have a fire or robbery at your place, or a crypto locker virus locks you out of all your photos and files etc, at least one of your backups will be safe and clean. This backup system should cover you for 99.9% of situations, as long as you do your part of the backup properly. Effective backup requires you as the owner of the information to make sure drives are swapped correctly and that warnings and errors are not ignored. It's worth getting our technicians to check your backup from time to time, too.

Pros – excellent backup that covers 99% of situations (assuming no malicious intent)
Cons - drives need swapping regularly. Higher initial cost, then ongoing costs (approx. $125 per year)

 

BUSINESS BACKUP

For mission-critical computers, ones where the content is vital, valuable or critical to your home or business, then we recommend not only doing all the backup procedures listed but also to monitor these backups every day and make sure they are actually happening as planned.

The only way to do this is for someone to actually check on the backup each day. Our Critical Alert services does this as well as checking two other key aspects of a computer system that needs to not be bogged down with issues.

Backup and critical alerts are monitored each week day, every day of the year except stat holidays.

For more details, ask one of our Critical Alerts specialists to give you a call to run through the details.

Pros – excellent backup, for mission-critical computers, that is actively monitored by us and covers 99.9% of situations (assuming no malicious intent)
Cons - drives need swapping regularly. Higher initial cost, then ongoing costs from year two ( NZD $600 annually or $65 per month. Additional computers cost extra)

Call NOW to book a FREE check of your backup

Ongoing Subscription Fees

Some of these options include ongoing fees. Specifically iDrive and Critical Alerts.
iDrive in Year TWO (Annual Subscription) USD $75.95, approx. NZD $125 (Variable on USD exchange rate)

Critical Alerts Monitoring Year TWO (Monthly Subscription):  $600 annually or $65 per month (per computer)

Call for more details or to book a technician at your place.

 

BACKUP ISN’T MAGIC

Whatever option you choose, make sure you follow good backup practice as advised by our technicians. This may involve plugging in your backup drive daily or weekly and getting your backup system checked regularly too. Backup doesn’t happen by magic. If you don’t plug in your drive for 6 months, or you leave it somewhere unsafe you shouldn’t expect it to work when you need it. Our techs will advise you of what to do for the backup you choose.   

 

Backup Requires Maintenance

On the day we set up backup for you, it will be working, we guarantee it! But we live in a world where things break from time to time. Also, backup requires some interaction from you. If you do not swap the external drives over, or use them incorrectly, or fail to pay your subscription to iDrive, you can expect your backup to be ineffective. Here are the things you should be aware of...

WE WILL...

  • Set up your backup on day one correctly and check it's working before we leave
  • Advise of any issues that we become aware of that might trouble for your backup via email
  • Warranty any external hard drive we sell you.

YOU WILL...

  • Swap external drives regularly (usually weekly or daily, depending on usage)
  • Get your backup checked regularly to ensure it's still working (6 monthly or yearly works for many people)
  • Pay your subscription to iDrive if you have taken up the Home Backup service.
  • Keep your encryption key and password for iDrive in a safe place when you need it for data recovery

 

Call NOW to book a FREE check of your backup

 

www.chnz.co.nz

For more info, here are other articles...

https://www.chnz.co.nz/blogs/ransomware-computer-backup

https://www.chnz.co.nz/blogs/ransomware-clop-computer

https://www.chnz.co.nz/blogs/backup-computer-data

https://www.chnz.co.nz/blogs/malware-fraud-computer

https://www.chnz.co.nz/blogs/hdd-ransomware-backup

https://www.chnz.co.nz/blogs/backup-check

https://www.chnz.co.nz/blogs/cyber-ransomware-backup

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Abandoned Computer Policy 

Computer Help NZ Ltd. aims to fix most computers within a day, and payment is due on completion of the work. We expect customers to collect their computer (even if the computer is unable to be repaired) within a day or two of being informed. If you need longer, please let us know. 

Abandoned computers are computers that are left at Computer Help NZ Ltd (hereafter referred to as CHNZ) for more than 3 months (90 days) from the date the invoice, being the time the work was completed. 

If a computer is left abandoned for more than 90 days in our workshop, CHNZ will sell the item through an auction house as a loss recovery measure to recoup the cost of labour carried out, and storage costs. 

During those 90 days CHNZ will make reasonable efforts to contact the customer by phone, txt and letter (where such methods of contact are available) as set out below. If after this time CHNZ has received no response from the customer, and it has reached the 90-day deadline,  CHNZ will dispose of the computer according to the  Contract and Commercial Law Act  (2017) https://www.legislation.govt.nz/act/public/2017/0005/latest/whole.html 

The Communications Process will be 

  1. Call or text the customer within 5 minutes of the job being completed to say it’s ready.
  2. Approximately seven days after the completion of the work, call and/or text the customer to remind them to collect their computer(s) or device(s)
  3. Thirty days (minimum) after the completion of the work, we’ll send a reminder notice via letter.
  4. Sixty days (minimum) after the account was overdue, CHNZ will send the owner of the computer(s) or device(s) final written notice of their obligation to collect and pay for the computer(s) or device(s). This notice will include notification of any monies owing for the work, plus notice of CHNZ’s intention to dispose of or sell the computer(s) or device(s) if they remain uncollected after a further 30 days from the date of the letter. 

  

The Disposal Process will be 

  1. Ninety days after the account was overdue, we will begin the process to dispose of the computer(s) or devices(s).  
  2. Notification will be made in the local newspaper of our intention to sell the computer in question by auction. We’ll list our business name, computer description, the amount owing and the date which will be 7 days from the date of the advertisement. Seven days later the computer(s) or device(s) will be wiped of personal data to protect the privacy of the customer for when it’s sold by auction. https://privacy.org.nz/responsibilities/your-obligations/
  3. Proceeds of the sale will be used to pay for the newspaper advertising, the auction fees, storage of the computer(s) or device(s) ($1 per day) and the amount owing for the work. 
  4. Any remaining money will be returned to the customer via the Registrar of the District Court nearest the place of sale, where it will be held for the customer to collect. 
  5. We’ll keep a record of the financials of this transaction. 

  

Privacy Policy

At Computer Help NZ, your privacy is important to us.

We collect personal information from you, including information about your:

  • Contact Details: name, address, email address, phone numbers
  • Brief computer description
  • Repair issues
  • Interactions with us
  • Billing or purchase information
  • Passwords and usernames where required.

We collect your personal information in order to:

  • diagnose and repair computers and devices

Besides our staff, we share this information (brief computer description & repair issues) with:

  • Some 3rd party repairers in order to identify repairs that are outsourced e.g. warranty repairs.

Providing some information is optional. If you choose not to supply your contact details and passwords, we'll be unable to complete your repair.

We keep your information safe by storing your data in password protected databases and only allowing relevant staff access. We regularly shred paper documentation that contains private information.

Your data is your data. We only open files, photos or documents from your device when it is essential to the repair of your computer device. Files may need to be opened for testing purposes, where possible we will select files that seem the least sensitive.

We use cookies to better serve the way you use our website. You have the ability to accept or decline cookies in your browser. If you choose to decline cookies, you may not be able to fully experience the website. We may provide third parties (e.g. Google) with aggregated statistics about website visitors that we have generated using the cookies mentioned above. We do not connect the information to a specific customers or users. Our website may contain links to websites operated by third parties. We have no control over the privacy practices of these third parties, so we would recommend that you read their privacy statements before using their websites or services.


Computer Help NZ uses “Closed Circuit Television” (CCTV) capturing both sound and footage, is used in particular areas to monitor all those who enter the premises of 160b Selwyn Street. We do this in order to help reduce crime and theft, and, on the very rare occasion, to any report any criminal or violent behaviour from customers or employees.
We have signage that indicates where CCTV equipment is operating. CCTV footage will only be viewed by authorised staff and representatives from public law enforcement agencies (e.g. the NZ Police) in accordance with the purpose noted above, or when checking that the system is operational. No attempt will be made to identify individuals from CCTV footage except in cases of reported or suspected incidents requiring investigation, or in relation to any legal proceedings.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us by mail at 160b Selwyn Street, Christchurch 8024, or call on 0800349669.

Computer Help NZ

privacy-computer

Win $100!

Review our service on Google or TradeMe (or both for double entries!) and go into the two monthly draw for $100 cash.

Click on the link below (it may ask you to log into google, gmail or TradeMe - if you don't have an account, it's reasonably easy to create one)

Trademe Review LINK   AND/OR   Google Review LINK

Couple of conditions...

1. Be honest. Genuinely describe your experience.

2. Minimum 30 words (try and describe what you liked).

3. One entry per customer.

 

And remember, if you are having trouble with your repair or with our service we LOVE to fix that up for you, so call first :)

 

Previous Winners
April - May 2022 Jacob T
February - March 2022 Paula T
Dec 2021 - Jan 2022 Joanna G
October - November 2021 Desiree M
August - September 2021 Michelle S
June - July 2021 James H
April - May 2021 Kristine D
February - March 2021 Malcolm & Wendy T
June - July 2020 Angie C
December - January 2021 Mike H
October - November 2020 Christine C
August - September 2020 Kate F